Frequently Asked Questions
What is your return policy?
We want every customer to be fully happy with their purchase. If you're not, just reach out and we'll do everything we can to make it right.
When will my order arrive
This is a pre-order: your NovSuity kit will be shipped at the end of August 2026. You will receive an email with a tracking number as soon as your parcel is dispatched.
How much is shipping?
Shipping is calculated based on your location and the items in your order. You will always see the shipping cost before completing your purchase.